Legal

Privacy Policy

Last updated: 6 September 2026

Who we are

Aussie Resume (aussieresume.com.au) is a small Australian business. We build Australian-format resumes and cover letters for people who are new to Australia. For anything in this policy, contact support@aussieresume.com.au.

What we collect

• The details you type into the builder — your name, phone, email, suburb, work history, education, certificates, and work rights as you choose to enter them. We use these to write your resume and cover letter. We never ask for your date of birth, passport number or TFN — they don't belong on an Australian resume, so we don't want them.
• An email address, only where you choose to give one — if you write to us through the help form (so we can reply), and whatever address you give Stripe for its own receipt. The email you put on your resume is content: it goes into the document and nowhere else. We do not keep a customer list, and we have no marketing list to add you to.
• Payment confirmation — Stripe processes your payment and tells us it succeeded. Your card number goes to Stripe, never to us.
• Basic usage data — pages visited and actions like "started a check", collected through cookies and similar tools (see "Cookies & advertising" below). This is measurement data, not your resume content.

The resume checker — what happens to your resume

The check is a paid service (A$4.99). Here is the exact journey, because we'd rather be precise than vague.

• Reading your file. If you upload a PDF or Word file, it is read on your own device, inside your browser — the file is never uploaded to us. We do not receive it, so we could not store it even by accident. Only the text that comes out of it is sent, and only when you press the button to run the check. If you paste your resume instead, the same is true.
• Checking and rewriting it. The text of your resume is sent to our server, where it is scored against our Australian checks, and on to our AI provider so it can be rewritten in Australian format. So the text of your resume does leave your browser — that is how the check and the rewrite are done.
• Storing the result. Your score, the problems we found, how to fix each one and the corrected resume are stored on our database, so the private link we give you keeps working and you can come back to it. See "How long we keep things" below.

We say all of this plainly because "we never store your resume" is no longer true of this product, and a sentence that is only half true is the kind that misleads people. We do not sell any of it, and we do not add you to a mailing list — we have none.

How we use your information

• To generate your resume, cover letter and resume score — the thing you came for.
• To keep your private result page working, so you can come back and download what you paid for.
• To answer your support messages.
• To understand what works on the site and measure our advertising (see below).

We do not sell, rent or trade your personal information, and we do not send marketing email at all — we don't hold a list to send it to.

How you get back to what you bought

After you pay, we open a private page holding your documents and give you its link. That link contains a long random key, and the key is the only thing that opens the page — the part of the address you can read is not enough on its own. We don't email it to you, so save it. It works for 30 days; after that the page stops opening. Anyone you forward the link to can open it, so treat it like the document itself.

AI processing — being straight with you

Your resume and cover letter are written by AI. To do that, the details you enter in the builder — and, in the checker, the text of the resume you paste or upload — are sent securely to our AI provider, Anthropic (the makers of Claude), which generates the text and returns it to us. We use Anthropic's commercial API, and under its commercial terms the content we send is not used to train their AI models.

Who helps us run the service

Like most modern websites, we rely on a small set of specialist providers. They process data only to provide their service to us:

• Vercel — hosts the website (USA).
• Supabase — stores your generated documents so your private link can serve them (USA).
• Stripe — processes payments (USA/global). We never see card numbers.
• Anthropic — the AI that writes your documents (USA).
• Resend — delivers help-form messages to our inbox (USA). It is the only email we send, and it goes to us, not to you.
• Meta — advertising measurement on Facebook and Instagram (USA/global; see next section).
• PostHog — website analytics: which pages people visit and where they drop off, so we can improve the site (USA/EU). It never records your resume content — every form field and every piece of on-screen text is masked before anything is captured.

Because these providers are based overseas (mainly the United States), some of your information is processed outside Australia. We choose established providers with strong security practices, and we send them only what their job requires.

Cookies, analytics & advertising

We use cookies for things the site needs (like remembering your language), and we may use pixels, web beacons and similar storage technologies from third parties, including Meta (Facebook/Instagram), to collect or receive information from this website and elsewhere on the internet. Those third parties, including Meta, use that information to provide measurement services, and to target and deliver ads — so we can tell whether an ad actually helped someone find us, and show our ads to people more likely to need them. These tools never see your resume content.

We also use PostHog for website analytics — to understand which pages people visit and where they drop off, so we can make the site better. PostHog sets a cookie and may record anonymised session activity (clicks and scrolling), but it is configured to mask every form field and all on-screen text, so it never captures your resume, cover letter or any personal detail you type or see. You can opt out the same way as below (blocking or clearing cookies), and the site still works.

Google Ads click measurement. If you reach the site from a Google ad, the address carries a click identifier (gclid). We keep that identifier in your browser's local storage for up to 90 days and, if you go on to buy, attach it to the purchase record so we can tell Google Ads that the click led to a sale. That report contains the click identifier, the time and the amount — never your name, your email or anything from your resume. No Google script runs on this site. Clearing your browser's site data removes the identifier.

How to opt out. You can stop this information being used to target ads at you:

• In your Meta ad preferences (Facebook/Instagram settings → Ads).
• Through the industry opt-out page youradchoices.com.au.
• By blocking or clearing cookies in your browser settings — the site still works without them.

Information collected this way is shared with Meta and handled under Meta's Privacy Policy.

How we protect your information

Everything travels over an encrypted connection (HTTPS). Your documents sit behind the random key in your result link — long enough that it cannot be guessed, and the only thing that opens the page. The trade-off is worth stating plainly: because there is no account, the link is the key, so anyone you forward it to can open your documents. We keep the number of people and systems that touch your data as small as we can. No system is perfectly secure, but if something ever went wrong in a way that could seriously harm you, we'd tell you and the OAIC — that's what the Australian notifiable data breach rules are for, and we'd follow them.

Who this site is for

Aussie Resume is built for people who are in Australia (or on their way here). We don't target or market our service to people in the European Union or the UK. If you're outside Australia and want your information deleted, ask us anyway — we handle those requests the same way for everyone.

How long we keep things

• Generated documents: your private link stops working 30 daysafter purchase. Download the PDF and it is yours for good, wherever you keep it. To be precise rather than flattering: after the link expires the document is still on our database until we delete it, and today that deletion is something we do on request rather than on a timer. Ask us and it goes.
• Checker results: your score, the problems found and the corrected resume are kept the same way as any other purchase — the private link stops working 30 days after payment, and the row stays on our database until we delete it, which today we do on request. Ask us and it goes. The file you uploaded is not kept.
• Payment records: kept as required for tax and accounting law.

Don't want us holding your documents before then? Email us the link and we'll delete them, except the minimal payment records the law says we must keep.

Your choices

• See your data: ask us — send the link to your result, since without an account that is how we find it — and we'll send you a copy of what we hold.
• Fix it: if something's wrong, tell us and we'll correct it.
• Delete it: ask and we'll erase it (except legally required payment records).
• Nothing to unsubscribe from: we don't run a mailing list.

All requests: support@aussieresume.com.au. We aim to respond within a few days, and we don't charge for these requests.

Complaints

If you think we've handled your information badly, email us first — we genuinely want to fix it. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

If we change how we handle your data, we'll update this page and the date at the top. Significant changes will be flagged on the site.